Formal Letter: Unsatisfactory Condition and Services – Write-up

16-2 Jalan Puteri 2/5,

Bandar Puteri,

47100 Puchong.



The Chairman,

Town Council,

123 Jalan 456,

Bandar 47599

Johor Darul Takzim.                                                                                         3 April 20xx


Dear Sir,


Poor Condition and Services of the Town Library


I am writing this letter to draw your attention to the poor condition and services of the Town Library.


  1. XX First, the collections of library books magazines need to be expanded and improved upon. The books are outdated and the library is not stocked with the latest titles .There aren’t any reference books, only revision books aimed at passing examinations for secondary school students.


3.XX Second, the librarians are unhelpful. To quote just one example, when asked for help to find a title, one librarian was quite indifferent. She just pointed to the computer. Surely, librarians should be more willing to assist users. Another librarian was not even sure of the location of the books herself.


  1. XX Third, the activities organised by the library are boring. There is only one activity – storytelling for children. It follows the same format that has been going on since I was in primary one. Someone reads a story. Children sit around on the floor and try to crane their necks to look at the illustrations the reader points fro the book. For children, many activities can be organised. “School’s Out” activities related to creating interest in various kinds of hobbies can be organised.

5.XX The one objective of a public library is to encourage the public to use it as frequently as possible; not to put out them off. I hope that the relevant authorities will look into the matter.


Thank you.


Yours faithfully,

Sign here

(Bryan Low)